Payments & Invoice Overdue Policy

At Web Care House (PVT) LTD, we are committed to providing transparent and fair payment terms to all our clients. To ensure the smooth functioning of our services, we have outlined our payments and invoice overdue policy below.

Invoice Payment Terms

• All invoices are to be paid in full within the stipulated time frame mentioned on the invoice.
• Payments can be made through the approved methods listed on our website or as agreed upon during the contractual agreement.

Overdue Invoice Charges

• For any invoices that remain unpaid after the due date, a late fee of 2% of the overdue amount will be charged for each month or part thereof until the invoice is settled.
• Clients are encouraged to make timely payments to avoid late fees and disruptions to their services.

Duplicate Payments Handling

• In cases where a client inadvertently makes duplicate payments, the excess amount will be credited to the client’s account in the form of credit notes.
• Clients can use these credit notes to offset future invoices or request a refund.

Refund Process for Duplicate Payments

• If a client wishes to have the duplicate payment refunded, they must submit a formal request to our support team.
• Upon receiving the request, our team will verify the payment details and confirm the duplication.
• Refunds are typically processed within 7 to 10 business days after verification. In rare cases, additional delays may occur due to banking processes, which will be communicated to the client promptly.

Important Notes

• Clients are responsible for ensuring that payments are made to the correct account as specified by Web Care House (PVT) LTD.
• All refunds are subject to internal verification and approval to ensure accuracy and prevent fraud.

Dispute Resolution

• In case of disputes regarding payments or overdue charges, clients are advised to contact our billing team at mail@webcarehouse.com .
• Our team will work diligently to resolve the issue and provide a resolution in a fair and timely manner.

Policy Updates

Web Care House (PVT) LTD reserves the right to modify this policy at any time. Clients are encouraged to review the policy periodically. Continued use of our services implies acceptance of any changes to the terms outlined here.

For further assistance, please reach out to our support team via mail@webcarehouse.com or contact us directly at our official helpline numbers.