Article 1: Refund Policy 

Section 1.1 – Cancellation Window:
Customers may request an order cancellation within 24 to 48 hours of placing the order. After this period, no refunds will be issued.

Section 1.2 – Partial Refunds:
For cancellations within the allowed timeframe, Web Care House will deduct 25% of the total project cost as a non-refundable fee. This fee covers preliminary work and administrative expenses. If no advance payment has been made, the customer will still be liable to pay 25% of the total project cost.

Section 1.3 – No Refunds After 48 Hours:
Once the 48-hour cancellation window has passed, no refunds will be provided, regardless of the project’s status.

Section 1.4 – Payment Obligations:
Web Care House will not release any project deliverables, login credentials, or assets until all outstanding payments are settled in full.

Section 1.5 – Refund Processing:

Refunds will be processed via the original payment method (e.g., bank transfer) within 10-45 business days (Depends Upon Your Bank). Alternatively, customers may collect the refund in cash from our office upon presenting proof of cancellation.

Section 1.6 – Non-Refundable Out-of-Pocket Expenses:
Services involving third-party vendors, domain registrations, software purchases, or any other out-of-pocket expenses are non-refundable.

Section 1.7 – Force Majeure:
In the event of unforeseen circumstances or force majeure, Web Care House reserves the right to modify or delay the refund process.

Section 1.8 – Refund Eligibility:
Refunds are considered on a case-by-case basis and are contingent upon the project’s progress. If substantial work has been completed, the refund may be partially or fully denied.

Section 1.9 – Dispute Resolution:
Any refund disputes should be addressed directly with our support team. If a resolution cannot be achieved, the matter will be escalated to our legal department.

Section 1.10 – Policy Amendments:
Web Care House reserves the right to amend these refund policies at any time. Updates will be communicated to customers and apply to future transactions.

Article 2: Order Placement Terms

Section 2.1 – Free Consultation:
Customers can place an order after receiving a free consultation via direct communication with our support team or by visiting our office.

Section 2.2 – Requirements Documentation:
All customer requirements will be documented in an order slip, which forms the project’s scope.

Section 2.3 – Advance Payment:
To start a project, a minimum of 40% of the total project cost must be paid as an advance.

Section 2.4 – Milestone Payments:
Further payments will be required based on agreed milestones. The final payment is due before project delivery.

Section 2.5 – Order ID and Confirmation:
Upon placing an order, customers will receive a unique Order ID and deposit slip as confirmation of the order.

Section 2.6 – Defined Scope:
Web Care House will adhere strictly to the agreed scope of work. Any changes or additional features will be treated as separate tasks and billed accordingly.

Section 2.7 – Intellectual Property Rights:
Full intellectual property rights for completed projects will transfer to the customer only after all payments have been received.

Section 2.8 – Non-Disclosure Agreement (NDA):
Web Care House offers an NDA to ensure confidentiality during the project.

Section 2.9 – Adherence to Legal and Ethical Standards:
We reserve the right to refuse or cancel any project that violates legal or ethical standards.

Section 2.10 – Final Acceptance and Sign-Off:
Upon project completion, customers must sign off on the work. Any issues must be reported within 7 days of receiving the final deliverables.

Section 2.11 – Delay Mitigation:
Web Care House is not responsible for delays caused by factors beyond our control.

Section 2.12 – Liability Limit:
Our liability for any project is limited to the total amount paid by the customer for that specific project.

Section 2.13 – Optional Services:
Additional services such as training or project documentation are available for an additional fee.

Section 2.14 – Integration Fees:
Third-party integrations may incur additional charges.

Section 2.15 – Portfolio Rights:
Web Care House reserves the right to showcase completed projects in our portfolio unless explicitly agreed otherwise in writing.

Article 3: LLC Services Policies

Section 3.1 – Non-Refundable LLC Services:

All LLC registration and associated services are non-refundable once initiated.

Section 3.2 – Responsibility Disclaimer:

Web Care House is not liable for any financial or operational losses incurred by businesses using LLC services.

Section 3.3 – Fraudulent Activity:

We have a zero-tolerance policy towards fraud. Any detected fraudulent activity will result in immediate termination of the LLC without notice, and no refunds will be issued.

Section 3.4 – Compliance and Ethical Standards:

All LLC services are conducted in compliance with legal and ethical standards. Any violation will result in service termination.

Section 3.5 – Documentation and Acceptance:

After successful LLC registration, customers will receive all relevant documentation. Review and acceptance must occur within 7 days.

Section 3.6 – Limitation of Liability:

Web Care House’s liability for LLC services is limited to the amount paid by the customer, excluding indirect or consequential damages.

Section 3.7 – Dispute Resolution:

Disputes should be addressed through direct communication with our support team. If unresolved, they may be escalated to the legal department.

Article 4: Domain Keeping Policy

Section 4.1 – Non-Refundable Domain Keeping Fee:

The domain keeping fee of $5 USD per year is non-refundable once charged, regardless of whether the client continues with Web Care House’s domain management services.

Section 4.2 – Responsibility Disclaimer:

Web Care House is not liable for any disruptions, financial losses, or inconveniences resulting from missed renewal deadlines or client decisions to opt out of our domain management services.

Section 4.3 – Renewal Authorization:

Clients are required to authorize Web Care House for domain renewals. For clients opting for auto-renewal, authorization is deemed granted until formally rescinded in writing.

Section 4.4 – Timely Alerts:

Web Care House will provide notifications 60 days prior to a domain’s expiry date. While we strive to offer timely alerts, clients hold ultimate responsibility for staying informed about their domain status.

Section 4.5 – Auto-Renewal & Payment:

Clients who enable auto-renewal authorize Web Care House to renew the domain on their behalf before expiry. Payment is expected post-renewal; however, failure to complete payment may result in domain suspension.

Section 4.6 – Opt-Out Provision:

Clients may choose to manage their domain independently by opting out of our domain management services. Opting out requires a formal request via email or a signed waiver, and the domain keeping fee will not apply for the next billing cycle.

Section 4.7 – Limitation of Liability:

Web Care House’s liability in domain management services is limited to the annual domain keeping fee amount paid by the customer, and we disclaim responsibility for any indirect or consequential damages.

Section 4.8 – Dispute Resolution:

Disputes or issues related to domain keeping services should first be addressed with our support team. If unresolved, clients may escalate the matter to our legal department for further review.

Article 5: Payment and Chargeback Policy

Section 5.1 – Fraudulent Payments and Payment Verification

5.1.1 - Fraud Prevention: Web Care House maintains strict measures to detect and prevent fraudulent transactions.

5.1.2 - Transaction Flagging: Any client payments flagged for potential fraud will be subject to verification.

5.1.3 - Verification Requirement: Clients may be required to verify their payment method and identity upon request.

5.1.4 - Verification Timeframe: Failure to provide necessary verification within the specified timeframe will result in a hold on products and services.

Section 5.2 – Chargebacks and Related Fees

5.2.1 - Chargeback Fee: In the event of a chargeback initiated by the client or their financial institution, the client is responsible for a $25 USD administrative fee in addition to the total payment amount owed for products and services provided.

5.2.2 - Reinstatement Payment: Clients must repay the full amount, including the chargeback fee, within a defined period to avoid further action.

Section 5.3 – Consequences of Non-Payment

5.3.1 - Contract Termination: If the client fails to remit the outstanding balance and fees following a chargeback or fraudulent transaction, Web Care House reserves the right to:

5.3.2 - Immediate Termination: Immediately terminate the client’s contract.

5.3.3 - Service Cancellation: Cancel all products and services provided by Web Care House.

5.3.4 - Future Business Restriction: Refuse any future business engagements with the client.

5.3.5 - Product and Service Discontinuation: Web Care House reserves the right to immediately discontinue any ongoing products, services, or subscriptions upon non-payment.

Section 5.4 – Appeals and Resolution

5.4.1 - Dispute Resolution: Clients who wish to dispute a chargeback or provide additional information may reach out to Web Care House's billing department.

5.4.2 - Case-by-Case Handling: Resolution efforts will be managed on a case-by-case basis to ensure compliance and fairness.