THIRD-PARTY INTEGRATION AND PRODUCT USAGE POLICY
At Web Care House (PVT) LTD, we offer third-party integration services to enhance the functionality and performance of our clients' systems. While we strive to ensure seamless integration and optimal usability, the following policy outlines our responsibilities and limitations concerning third-party products or services integrated into your projects.
Scope of Integration Services
- Service Overview:
- Our integration services include connecting your system with third-party applications, platforms, or APIs to improve its efficiency or add specific functionalities.
- Examples include payment gateways, CRM tools, cloud storage, or other software.
- Custom Requirements:
- Integrations are based on client specifications and requirements, as documented in the project scope.
Disclaimer of Responsibility
- Third-Party Product Functionality:
- Web Care House (PVT) LTD is not responsible for the performance, reliability, or usability of third-party products or services integrated into your system.
- Any issues or malfunctions arising from the third-party product must be addressed directly with the respective vendor or provider.
- Misapplication or Improper Use:
- Any misuse, unauthorized alterations, or improper handling of third-party products by the client may result in malfunction or system failure. Web Care House (PVT) LTD holds no liability for such occurrences.
- Data Privacy and Security:
- While we ensure secure integration, Web Care House is not liable for any data breaches, security lapses, or unauthorized access occurring on the third-party platform. Clients are encouraged to review the third-party provider’s privacy and security policies.
- Product Updates or Changes:
- If the third-party provider updates, discontinues, or changes its product or API, Web Care House (PVT) LTD is not accountable for any resulting disruptions or the need for re-integration.
- Clients may require additional services or rework, which will be billed separately.
Client Responsibilities
- Vendor Agreements:
- Clients are responsible for maintaining valid agreements, licenses, or subscriptions with the third-party providers involved in their project.
- Compatibility:
- Clients must ensure that their system and third-party products are compatible with the intended integration.
- Support Coordination:
- Any issues related to the third-party product must be resolved through the vendor's support team. Web Care House can assist in troubleshooting within the scope of our integration work but is not obligated to provide vendor support.
Liability Limitation
- Web Care House (PVT) LTD’s liability is strictly limited to the successful implementation of the agreed-upon integration as per the documented project scope.
- In no event shall Web Care House be liable for:
- Financial losses or business interruptions caused by third-party product failures.
- Consequential damages arising from the use or inability to use third-party products or services.
Maintenance and Updates
- Support Services:
- Post-integration maintenance or updates involving third-party products will be treated as separate tasks and billed accordingly.
- Any changes requested due to third-party updates may require additional development and associated costs.
- Service Agreements:
- Clients are encouraged to enter into service agreements with Web Care House for ongoing support and troubleshooting related to integrated services.
Dispute Resolution
- Any disputes concerning third-party integrations will be addressed through direct communication with our support team.
- If unresolved, the matter may be escalated for further review as per our dispute resolution policy.
Policy Amendments
Web Care House (PVT) LTD reserves the right to modify this policy at any time. Clients will be notified of any changes that may impact their projects or services.
For further assistance, please contact our support team at mail@webcarehouse.com or reach out via our helpline numbers.