Article 1: Refund Policy  

Section 1.1 – Cancellation Window: Customers may request an order cancellation within 24 to 48 hours of placing the order. Beyond this period, no refunds will be issued, irrespective of project progress.

Section 1.2 – Partial Refunds: For cancellations within the allowed timeframe, Web Care House will deduct 25% of the total project cost as a non-refundable fee to cover preliminary work and administrative expenses. If no advance payment has been made, the customer remains liable to pay this amount.

Section 1.3 – No Refunds After 48 Hours: No refunds will be provided after the 48-hour cancellation window, regardless of the project’s progress or completion status.

Section 1.4 – Payment Obligations: Web Care House will withhold all deliverables, including login credentials, project assets, or final products, until all outstanding payments are settled in full.

Section 1.5 – Refund Processing: Refunds will be processed via the original payment method within 10-45 business days, depending on the bank or financial institution. Alternatively, refunds may be collected in cash from our office upon presentation of proof of cancellation.

Section 1.6 – Non-Refundable Out-of-Pocket Expenses: Services involving third-party vendors, domain registrations, software purchases, or any other non-recoverable expenses are strictly non-refundable.

Section 1.7 – Force Majeure: In the event of unforeseen circumstances or force majeure, Web Care House reserves the right to modify, delay, or cancel the refund process as deemed necessary.

Section 1.8 – Refund Eligibility: Refunds are subject to a case-by-case evaluation based on project progress. If substantial work has been completed, a refund may be partially or fully denied.

Section 1.9 – Dispute Resolution: Refund disputes must be directed to our support team for resolution. If unresolved, the matter may be escalated to our legal department.

Section 1.10 – Policy Amendments: Web Care House reserves the right to amend these refund policies at any time. Changes will be communicated to customers and will apply to future transactions.